Retail Academy is an experienced and specialized Consulting and Training services provider in the Retail Management sector in general, and the cooperative sector in particular. Since the establishment of Retail Academy in 2009, we have worked with and offered training for numerous cooperative societies through specialized training programs and management consultancy for various stakeholders, such as: Board members, General managers and Market managers. Our specialized training programs assist executive management programs serving various managerial levels with professional Kuwaiti calibers that cater to preparing the Kuwaiti workforce in line with the Kuwaitization policy to prepare our workforce to develop their abilities to meet the market needs and overcome any challenges that may face this vital sector of Kuwait's economy.

Certificate I in Retail Services

This qualification provides the skills and knowledge for an individual to commence work in the retail industry.Individuals with this qualification are able to perform roles, such as

  • Provide customer service in a retail store
  • Organise and maintain work areas

Certificate II in Retail Services

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision. Individuals with this qualification are able to perform roles, such as

  • Provide product and service advice in a retail store.
  • Sell products and services in a variety of retail settings.
  • Work as a checkout operator.
  • Check stock and replenish shelves.
  • Organise and maintain work areas and displays.

Certificate III in Retail Operations

This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals with this qualification are able to perform roles, such as:

  • Provide in-depth product and service advice in a retail environment
  • Sell products and services in a variety of retail settings
  • Service the point-of-sale area.
  • Organize and maintain work areas and displays
  • Carry out specific responsibilities, such as merchandising.

Certificate IV in Retail Management

This qualification provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise. Individuals with this qualification are able to perform roles, such as

  • Manage a small to medium sized retail store group or franchise outlet
  • Manage an independent retail store.
  • Manage a business-to-business outlet.
  • Departmental or section management in a retail or business-to-business enterprise.
  • Functional management roles, such as merchandise management
  • Manage an inside or outside sales team in a business-to-business company.

Diploma of Retail Management

This qualification provides the skills and knowledge required by those who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale out let or who are responsible for managing a retail store or wholesale outlet. Individuals witht his qualification are able to perform roles, such as

  • Managing large retail or business to business enterprise.
  • Manage a small to medium sized retail group store or franchise outlet
  • Manage an independent retail store
  • Manage a business -to -business outlet.

Retail Corporate Short Programs

The Retail Academy has a large selection of Retail Industry programs for people or organizations wishing to undertake specific short courses. These short courses can be tailored to satisfy the training needs of people or organizations.

Short course covers all retail functional areas:

  • Client and customer service
  • Cleaning and maintenance
  • Communication and teamwork
  • E-business
  • Finance
  • Franchising
  • Governance and legal compliance
  • Human resources management
  • Computer operations and ICT management
  • Working in industry
  • Sales
  • Product management
  • Quality and innovation
  • Risk management and security
  • Inventory
  • Management and leadership
  • Merchandising
  • Marketing and public relations
  • Occupational health and safety
  • Product Management
  • Quality and Innovation

The Assessment Centers /Business Simulated Program

  • Identifies staff who possess strong potential for higher level positions
  • Identifies areas for development in staff
  • Establishes whether the individual’s claim of competence is verifiable.

Young Shopper

This new course is designed to provide young shoppers with an orientation program to gain knowledge and practice of basic retail and mathematical concepts used in shopping.

Both theory and practice will come together in the simulation lab, where the young trainees will have the opportunity to practice and perform the following concepts:

  • Determine needs versus wants
  • Create a budget (daily, weekly, etc.)
  • Create a shopping list within budget amount
  • Locate items on a shopping list in a store (Understand store layout)
  • Compare similar items to make a proper selection
  • Present goods at point-of-sale
  • Give the appropriate amount of money and determine correct change
  • Use appropriate retail language (asking for help, directions, questions, manners)
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